Overview 

Are you passionate about basketball and driven by delivering exceptional customer service? AUSA Facilities is seeking a Membership Consultant to join our dynamic team. If you're a university student or recent graduate looking for flexible work hours, career growth opportunities, and a chance to work in a thriving sports environment, this is the role for you!

This role has commission-based pay on top of the Fitness Industry Award Rates.

As a Front Desk Sales Associate, you will be the welcoming face of AUSA, engaging with members, assisting with inquiries, and ensuring our facilities are operating smoothly. This role offers you the opportunity to build relationships with our members, handle sales, and be a key player in enriching the Australian basketball community.

Key responsibilities:

• Sales: Your primary responsibility will be sales tours, following up leads, offering other services to existing members.

• Customer Service: Welcome members with a positive attitude, manage Point of Sale (POS) operations, look after the front desk. You will only handle basic customer service inquiries, all major inquiries will be passed to our customer service team.

• Gathering Feedback: Actively gather feedback from members and communicate key insights to the rest of the team.

Key Skills & Qualifications:

• Strong passion for basketball and sports in general.

• Prior sales experience is ideal! (but any work experience is a big positive)

• Excellent communication skills and the ability to build strong relationships with members and their families.

• Reliable, trustworthy, and capable of independent problem-solving.

• Computer literacy and proficiency in handling basic administrative tasks.

• A background either coaching or playing is a plus but not 100% necessary.

• Ability to maintain a clean, organized, and welcoming facility environment.

Employment Details:

• Shift working hours—perfect for university students or recent graduates.

• Immediate start available.

• Commission-based pay on top of the Fitness Industry Award Rates.

• Career progression opportunities in marketing, operations, sales, and strength & conditioning.

What We Offer:

• Be a part of a vibrant basketball community.

• Pathway for growth into other roles across our expanding business.

• Work alongside a supportive customer service team to handle member issues.

Instructions for Filming Your Video:

Please record a short video where you answer the following questions. Ensure you’re in a well-lit, quiet environment, and speak clearly. Once finished, upload the video and share the link with us.

Questions:

1. After reviewing our AUSA Facility website, can you explain what services and offerings we provide to our members? What aspects of the facility do you think are most attractive to potential members?

2. Can you describe a situation in your past work experience where you had to meet sales targets or deliver exceptional customer service? What specific skills or approaches did you use?

3. What do you think makes you a great fit for the role?

Join us and take your love for basketball to the next level while gaining valuable experience in sales and customer service. Apply today to be a key part of AUSA Facilities' exciting journey!